Terms and Conditions
Refund and Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Refund/Exchange Policy
If the item you purchased is faulty, was wrongly described, is supplied incorrectly or doesn’t perform as advertised you are eligible for a refund, exchange or credit. If you’ve just changed your mind, we will exchange your goods or provide a store credit. However, this offer excludes postage and handling on ‘change of mind’ returns and is only available if proof of purchase is provided. The goods must be returned in a saleable condition, in original packaging and within 30 days of purchase. ‘Change of mind’ refunds do not apply to clearance items, sewing machines, overlockers, or cut or lineal products such as fabric unless they are not what you ordered or faulty in some way. Please note a restocking fee of 10% will be deducted from ‘change of mind’ refunds.
Class Cancellation Policy
Please refer to our classes page for rescheduling and cancellation timeframes.
Shipping and Handling Policy
Postage Fees and Insurance
All parcels within Australia are shipped via Australia Post and attract a flat rate fee for shipping and handling of $15 (standard shipping) or $20 (Express). Orders over $250 are shipped FREE. Note some exceptions may apply to oversize or bulky orders or orders over 5kg.
Orders are processed and sent within 2 business days and shipping times are estimated at between 3 – 7 business days depending on your location within Australia.
Please note postage and handling fees do not include any insurance. It is very rare for a parcel to be lost or damaged but in the case of a lost or damaged parcel by Australia Post we cannot be held responsible. We are also not responsible for any damage to the package or its contents incurred during postage.
Orders are processed and sent within 2 business days and shipping times are estimated at between 3 – 7 business days depending on your location within Australia.
Please note postage and handling fees do not include any insurance. It is very rare for a parcel to be lost or damaged but in the case of a lost or damaged parcel by Australia Post we cannot be held responsible. We are also not responsible for any damage to the package or its contents incurred during postage.
International Orders
Our website does NOT currently support International shipping however we do accept International orders upon request. To order please contact us on +61 7 3359 5255 or email us at [email protected]. International shipping rates apply and will be calculated at the time of order.
Reasons for Order Delays
- Public holidays
- Incorrect address has been entered against the order
- If the payment was unsuccessful your order will be delayed until alternate payment arrangements can be made
- Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
Order Tracking
All orders are despatched using our primary delivery partner Australia Post.
Once your order is dispatched you’ll receive an email from us containing your tracking number. If you do not receive this email please call us on 07 3359 5255 or email us at [email protected]
Once you have your tracking number, you can track your parcel by entering the consignment number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.
Once your order is dispatched you’ll receive an email from us containing your tracking number. If you do not receive this email please call us on 07 3359 5255 or email us at [email protected]
Once you have your tracking number, you can track your parcel by entering the consignment number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.
Online Ordering
How to Order Fabric
Our fabric can be purchased in 10cm lots with the minimum being 25cm or or metres which is why our fabric is noted as a price range. Fabric is always cut in one continuous length. Please see below for examples.
If you purchase 2 x 50cm pieces by default you will receive 1 metre.
If you are concerned or have any specific requests please note these in your order notes at checkout and we will be happy to accommodate your requirements.
To order fabric simply select the length required from the drop down box, then click the ‘Add to Cart’ button. The price will then be calculated according to the length you require.
The width of fabric ranges.
If you purchase 2 x 50cm pieces by default you will receive 1 metre.
If you are concerned or have any specific requests please note these in your order notes at checkout and we will be happy to accommodate your requirements.
To order fabric simply select the length required from the drop down box, then click the ‘Add to Cart’ button. The price will then be calculated according to the length you require.
The width of fabric ranges.
How to Return a Product Ordered Online
Please contact us to discuss before any items are returned.
Products ordered online can be returned to our store. You will need your online tax invoice (email receipt) as information on this is needed as proof of purchase.
For change of mind return/exchange, postage and handling is non-refundable. Please note a restocking fee of 15% will be deducted from ‘change of mind’ refunds.
Where products are incorrectly supplied, damaged or faulty we will refund any postage costs authorised by us prior to return. If you are unable to visit us in-store, we recommend contacting us direct on 07 3359 5255.
Products ordered online can be returned to our store. You will need your online tax invoice (email receipt) as information on this is needed as proof of purchase.
For change of mind return/exchange, postage and handling is non-refundable. Please note a restocking fee of 15% will be deducted from ‘change of mind’ refunds.
Where products are incorrectly supplied, damaged or faulty we will refund any postage costs authorised by us prior to return. If you are unable to visit us in-store, we recommend contacting us direct on 07 3359 5255.
Phone Orders
We offer fabrics for pre-order that are due to arrive at a later date. These fabrics are available in our Pre-Order section.
**Important Information About Pre-Ordering
When pre-ordering please note delivery dates are subject to change. If you place an order containing both Pre-Order and In-stock items, In-stock items will be sent immediately. When Pre-Ordered items arrive we will contact you to confirm shipping options. If applicable additional postage charges may be payable by you.
**Important Information About Pre-Ordering
When pre-ordering please note delivery dates are subject to change. If you place an order containing both Pre-Order and In-stock items, In-stock items will be sent immediately. When Pre-Ordered items arrive we will contact you to confirm shipping options. If applicable additional postage charges may be payable by you.
Payments and Security
All prices on our website are in Australian Dollars (AUD).
Payment is accepted by Credit Card - Visa or Mastercard as well as bank issued eftpos chip cards / debit cards.
Our store also accepts Afterpay.
To keep your data safe from hackers, credit card companies require merchants to follow a series of security guidelines called PCI compliance. Our bank products are compliant so you don’t have to worry about your data security.
Payment is accepted by Credit Card - Visa or Mastercard as well as bank issued eftpos chip cards / debit cards.
Our store also accepts Afterpay.
To keep your data safe from hackers, credit card companies require merchants to follow a series of security guidelines called PCI compliance. Our bank products are compliant so you don’t have to worry about your data security.
Out of Stock Items
We try to ensure that all products on our website are currently in stock and the pricing is true and correct. In the event that we are unable to fulfill an order for you, we will notify you within 2 business days to arrange an alternative item, a backorder or a refund.